This episode is also available to watch on YouTube. Today on the Techpoint Africa Podcast we had Romain Poirot-Lellig, Founder and CEO, Kwik Delivery and Kelvin Umechukwu Co-founder and CEO, Bumpa discuss the eCommerce industry and new developments occurring in the industry. We also had insightful discussions about the problems that startups encounter in the industry, possible solutions, and the innovative strides prospective startups, vendors, customers, and enthusiasts can look forward to in the future. To advertise or promote your brand, visit this link or send an email to business@techpoint.africa Timestamps 00:00 - Intro 01:30 - Local specifics in e-commerce 02:20 - Shift in business control 03:40 - From DMs to storefronts 07:10 - Kwik's perspective 08:15 - Trust law for e-commerce in France 09:00 - combating obstacles of logistics 10:35 - kwik riders' townhall meeting 11:08 - Keep your rider happy, they do a better job 11:20 - Data problems vis-a-vis rider tracking 14:50 - First of its kind innovation 17:00 - Challenge with offline vendors 18: 20 - Partnership with other apps 19:15 - Educating offline vendors 22:20 - Seamless integration is the key to customer satisfaction 29:30 - Informal marketing into formal market 30:30 - Combating "what I ordered vs what I got" 33:07 - Kwik's approach Useful links Bumpa’s Instagram integration wants to turn your DMs into a storefront Kwik launches Kwikstore, an easy-to-use e-commerce solution to help African merchants sell online Inside the deep challenges of eCommerce and logistics in Nigeria This episode was produced by Ogheneruemu Oneyibo and edited by Muyiwa Matuluko Email us your feedback at podcast@techpoint.africa. Visit www.techpoint.africa for more stories.