Today on the Techpoint Africa Podcast, our Managing Editor, Emmanuel sits down with Emmanuel Gbolade, Co-founder and CEO of communication startup, Termii to discuss customer service in today's digital world, especially in the fintech space. They discuss the role of third parties in service delivery, customer communication, the need for a strong and implementable support system, and some of Termii's plans for consumers. To advertise or promote your brand, visit this link or send an email to business@techpoint.africa Explore the fintech in everything at The Fintech Summit 2022 Timestamps 00:00 - Intro 01:53 - We meet Termii and Emmanuel 06:59 - Termii, but for the everyday person 09:57 - How to retain and communicate better with customers 17:50 - Behind the scenes of a communication downtime 24:21 - How do you handle customer support training 26:34 - Dealing with a large customer base 32:05 - Lessons from building in silence 35:40 - Who Termii works with 39:39 - What you're doing wrong in customer support Useful links From Lagos to San Francisco: Emmanuel Gbolade’s journey building Termii Termii Elevate 1.0 Conference — Scaling with stellar communication technologies This episode was produced by Ogheneruemu Oneyibo and Gracious Sede Email us your feedback at podcast@techpoint.africa. Visit www.techpoint.africa for more stories. Music - Beach by MBB - https://www.youtube.com/watch?v=dEnQ8dHwDSk